Thank you for your purchase. We hope you are happy with your purchase. We accept returns for defective products only. Please see below for more information on our return policy.

Important Notice Regarding Return Requests

Viva Jewels Customer Support Helpline is available for order assistance, delivery updates, and general queries.

For return/refund-related concerns, customers must raise a return request through their order. Submitting a return request does not mean that the return has been approved. Every request is reviewed according to the Viva Jewels Return Policy and the applicable eligibility criteria.

Final return/refund approval is subject to review by the concerned Returns Team.

WHAT IF YOU RECEIVE DEFECTIVE PRODUCTS?

Our team works hard to provide you defect-free products, but there are instances when you may receive a defective product which is not repairable at your end; then we accept returns of these products.

Please notify us of receipt of a damaged or defective product within a maximum of 24 hours of delivery to our customer support. After 24 hours, we cannot accept your damaged or defective product return request.

Mandatory Unboxing Video (Strictly Enforced)

Unopened Parcel Proof: The video must start with a 360-degree view of the sealed outer courier bag/box, clearly showing all labels, tracking details, and all three security seals completely intact before any cutting or opening begins.

Continuous & Unedited: The video must be recorded in a single, continuous take from the very beginning of opening the parcel to the final display of the product without any cuts, pauses, editing, or stopping the camera.

No Repacking Allowed: The video must capture the product being pulled straight out of the original packaging for the very first time. Videos showing items already out of the packaging, or packages that appear to have been previously opened and repacked, will not be accepted under any circumstances.

Clear Inspection: The video must clearly show the complete jewelry set being removed and displayed in full view so that any damage, missing stones, missing parts, or manufacturing issues can be instantly verified in the same unedited recording.

Final Rule: Without a valid, uncut unboxing video that meets all the criteria above, we will strictly not accept, entertain, or process any claims for exchange or refund.

Defects are a lot of times caused in transit during shipping. Stones popping out during transit are not considered defects since these can easily be stuck back at your end; we will guide you for the same, just drop us an email at vivajewels1@gmail.com.

WHAT IF I DO NOT LIKE THE PRODUCTS DESIGN? CAN I RETURN THEM?

No, we do not accept returns for products which you do not like; this is the minimum risk which has to be borne by you.

We take efforts to put in the details of every product. Please note, we strictly do not exchange products based on the reason that it is too long, too heavy, does not suit me, etc.

We do not offer refunds once a product is purchased. We will replace it only if there is damage in transit.

Color issues will not be considered as damage and will not be exchanged.

HOW TO RETURN

In case you receive a defective product in transit during shipping, you may return it to us within 3 days after receiving the product.

Send us an email at vivajewels1@gmail.com or whatsap on 8928232033 and mention your return reason.

Send the item back to us by courier or speed post along with the purchase invoice and courier receipt in its original packaging.

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 4–5 days from the receipt of your item to process your refund.

Once the return is approved, you will get the refund link (after deducting initial shipping charges).

CANCEL POLICY

We accept order change or cancellation requests within 2 hours of placing the order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.

Transaction and payment gateway fees are non-refundable.

QUESTIONS

• If you have any questions concerning our return policy, please contact us at: vivajewels1@gmail.com